Spa Etiquette

To maintain our sanctuary of peace, we kindly ask that guests silence all mobile devices upon entry to respect our quiet environment and the relaxation of fellow visitors.

Cancellation Policy

We value your time and ours. To ensure all our guests have the opportunity to experience our services, we require a minimum of 24 hours' notice for any appointment cancellations or rescheduling. Cancellations made with less than 24 hours' notice, as well as no-shows, will be subject to a cancellation fee. This policy allows us to manage our schedule and offer openings to guests on our waiting list. We appreciate your understanding and cooperation in maintaining the tranquility and flow of our spa environment.

Late Policy

We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival.

Health & Hygiene Standards

We are a scent free space. Please do not wear perfumes or aftershave to your appointment.
Please arrive in good hygiene.
If you are feeling ill or have a fever, please call ahead to inform us.
Room is deep cleaned using medical-grade disinfectants.
Therapist observes hand-washing and hygiene protocols.
Premium 100% cotton linens are freshly laundered for each guest.
Air purification systems are active in all treatment areas to maintain optimal air quality.